VOLO
Health
Consumer Health Data Privacy Policy
Last updated: 2026-10-12
This policy explains how Volo Health, operated by Volo One LLC ("Volo Health", "we", "us"), collects, uses, shares and deletes consumer health data. It is written to meet Washington's My Health My Data Act and Nevada's consumer health data law, and it applies to every member wherever they live. Our general Privacy Policy covers everything else, such as your Google or Apple account details, billing and cookies.
The health data we collect, and why
We collect what you enter yourself and, only if you turn it on in our iOS app, what you allow it to read from Apple Health — and only to provide the feature you are using.
| What | Why we collect it |
|---|---|
| Your weight on the days you log it | To show your log and the weekly chart. |
| Meal check-ins: how each meal compared with its share of the day, and the food groups on the plate | To show your day, your week and how your meals have gone. |
| Water and exercise check-ins, and the calories a workout burned | To show your day and add exercise to that day's guide. |
| Your weekly plans: the meals and workouts you plan for each day, including any workout length you change, and saved plan templates | To show your week, build its shopping list and chart how the week would go. |
| Workouts you mark done (or that Apple Health marks done for you, below), how they felt, and any note or substitute you write | To show your weekly plan and your progress. |
| Meals in your weekly plan that you mark as eaten or swapped, and what you had instead | To show your weekly plan and how the week went. |
| Your settings: gender, height, age, activity level and weekly goal, and the daily calorie guide worked out from them | To work out your daily calorie guide and each meal's share of it. |
| The goal and the reason for it that you write in Settings | To show them back to you as a reminder. |
| Your nutrition progress steps | To show which step you are on. |
| If you connect Apple Health in the iOS app: the weight, water and workout calories it holds for days you haven't logged here, and, when you ask, your height, age and sex — only the types you allow | To fill in the days and settings you haven't filled in yourself. Anything you entered here is never overwritten. |
| If you connect Apple Health in the iOS app: the workouts it recorded (their kind — run, ride, strength — time, distance and calories) | To mark a planned workout of the same kind on the same day done, with what Apple Health measured as its note. A workout you already marked yourself is never changed, and nothing is recorded about how it felt. |
Some of this can say something about your health on its own, and more can be inferred from it, so we treat all of it as consumer health data.
Where it comes from
It comes from you, typed or tapped into the app — with one exception you choose: if you connect Apple Health in our iOS app (Settings ▸ Apple Health), the app reads the types you allow from Apple Health on your iPhone, as listed above. You can turn that off in Settings, and stop the reading entirely in the Health app (Sharing ▸ Apps ▸ Volo Health). Otherwise we don't buy health data, receive it from other companies, read it from devices or other apps, or infer it from your location. Google or Apple gives us your name, email and account ID when you sign in (and Google, a profile picture); that isn't health data, and the Privacy Policy covers it.
How we use it
Only to provide the features you ask for: showing you your own data, working out your daily guide, your weekly plan and your charts, and letting you export or delete it. We don't use it for advertising, marketing, profiling or training AI or machine-learning models. If we ever wanted to use it for anything else, we would ask for your consent first, separately, and you could say no.
Who it is shared with
No other member can see your health data. The recipes and workouts you add to the shared banks are visible to everyone, but they aren't about you, and none of your logs, settings or plans go with them.
These service providers store or process it for us under contract, only so we can run the app:
- Neon, our database, where it is stored.
- Vercel, which hosts the app and the server that reads and writes it.
- Vercel Blob, which stores recipe photos. Photos belong to recipes in the shared bank, not to your health data, but a photo you upload could show something about you.
That is the complete list. If you connect Apple Health in the iOS app, the app also saves the weight and water you log here to Apple Health on your iPhone, where you control it in the Health app; water is saved as an estimate in ounces, from the amount you picked against your daily water goal (and not at all for a day another app already logged water for, so the day isn't counted twice). None of it is sent to Apple; it stays in Apple Health on your iPhone. Stripe (payments), Google (sign-in and fonts), Apple (Sign in with Apple) and USDA FoodData Central (ingredient search) receive none of the health data you enter. Our own logs record which kind of page was requested, never what you entered. Vercel's request logs record page addresses, which can include a date, and your IP address, and keep them for a limited time for security and debugging.
What we never do
- We don't sell consumer health data, and we never will without your written, signed authorization, as the law requires.
- We don't share it with advertisers or data brokers.
- We don't use geofencing or track your location.
- We don't use anything read from Apple Health for advertising or marketing, and we don't share it with anyone; it is treated exactly like the health data you enter.
Your rights
- Know and access. Everything we hold is in the app, and Settings → Export my data downloads all of it as a file.
- See who has it. The list above is every company that holds your health data.
- Delete. Settings → Delete my account deletes your health data along with your account. If you still have paid or trial time, deletion happens when that time ends; memberships are billed monthly, so that is never more than a month away. The Privacy Policy lists exactly what is removed. Your health data lives only in our database, so deleting it there deletes it from our service providers too. It ages out of the database provider's disaster-recovery history when that limited window passes, and Vercel's request logs expire on their own. A photo you added to a recipe that other members already use stays with that recipe, credited to "Former member" instead of your name.
- Withdraw consent. You can stop logging at any time, or delete your account to remove what you have logged.
You can also email any of these requests to hello@volo.one from the address on your account. We answer within 45 days. If we need longer, we will tell you why within those 45 days and take no more than 45 more. We won't charge you, and we won't treat you differently for asking.
Appeals
If we turn down a request, you can appeal by replying to our answer or emailing hello@volo.one with "Appeal" in the subject. We will reply in writing within 45 days and explain our decision. If we deny your appeal, you can contact the Washington State Attorney General or the Nevada Attorney General.
How we protect it
Your health data is sent over HTTPS, stored with a database provider that encrypts stored data, and reachable only through your own signed-in session. Only the people who run Volo Health can reach it, and only to fix a problem you've reported, to investigate abuse, or when the law requires it.
Changes to this policy
We will update the date at the top whenever this policy changes. Before any change to how we collect, use or share health data takes effect, we will tell you by email or in the app, and ask for your consent where the law requires it.
Contact
Questions or requests: hello@volo.one